Terms Of Service
Buying Meals: When you buy a Meal through any of our Services (such purchase, a “Transaction”), we may ask you to supply additional information relevant to your Transaction, including, without limitation, your credit-card number, the expiration date of your credit card, and your address(es) for billing and delivery (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(is) represented by any such Payment Information, whether you provide it in the course of a Transaction or in connection with your Account. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected; you may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).
All Sales Are Final: But if something unexpected happens in the course of fulfilling your order, we reserve the right to cancel your order for any reason; if we cancel your order we may refund any payment you may already have remitted to us at our discretion.
Auto Renew: By entering into these Terms, you acknowledge that the Xcellent Nutrition Meal Plan you select has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your membership or subscription by you. We may also periodically authorize your payment method in anticipation of applicable fees or related charges. Memberships and subscriptions continue until cancelled by you, The particular Xcellent Nutrition Meal Plan is cancelled by us or we terminate access to or use of the Services in accordance with these Terms.
Meal Plans auto renew at full price for all products included in initial order unless otherwise agreed upon between you, the member, and us. Auto Renew takes place the day and time you initially placed your order. If you allow for auto renew to take place without prior notice for cancellation you are agreeing to continue use of service and no refund will be issued.
Cancellation of a Xcellent Nutrition Meal Plan. To cancel your Xcellent Nutrition membership we would need to be notified 48 hours prior to your auto renewal by emailing us at [email protected] with YOUR FULL NAME, PHONE NUMBER AND MEAL PLAN YOU ARE CANCELING and follow any instructions, if any, we provide to you in response to your cancellation request. AS STATED ABOVE, ALL SALES ARE FINAL. YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE MEMBERSHIP FEES PAID FOR THE THEN CURRENT MEMBERSHIP PERIOD OR ANY PENDING MEAL PLANS. THIS CANCELLATION WILL PREVENT ANY ADDITIONAL ORDERS FROM BEING PLACED. Promotions: Xcellent Nutrition may offer promotional discounts or free trials for a specified period of time. If we offer you a promotional discount free trial, the specific terms of your free trial will be provided at registration and/or in the promotional materials describing the offer. These promotions may not be combined with any other offer and can be limited to specific Xcellent Nutrition products or Meal Plans. Unless you cancel your membership or subscription prior to the end of your promotional discount/ free trial, we will begin charging your payment method on an auto renewal basis for the applicable product/program until you cancel your membership or subscription. Instructions for cancellations are stated above under the Section titled “Cancellation”. You will not receive a notice from us that your free trial has ended or that the paid portion of the applicable membership or subscription has begun. We reserve the right to modify or terminate promotional discounts or free trials at any time, without notice and in our sole discretion.
Exclusions: Exclusions are ingredients or ingredient categories that you (the member) wish to avoid in your meals or add on items. We allow four complimentary exclusions for each meal plan. . Xcellent Nutrition will only make substitutions to meals based on the exclusion list during evaluation when there are no menu options available that suit the members needs. All member allergies should be included in the exclusion list.
Contact and Communication You may contact Xcellent Nutrition by emailing [email protected] or calling (562)340-5371. We do not guarantee that any communication requests made outside of these channels will be satisfied. Xcellent Nutrition does not service accounts via Social Media (Facebook, Instagram, Twitter) communication. It is used solely as a marketing channel and any requests for account management through these channels cannot be guaranteed.